ELUVARE — PRIVACY POLICY
Last Updated: June 2026
1. Introduction
ELUVARE ("we," "us," "our") operates eluvare.com.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, subscribe to our communications, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
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2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide, including:
• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Order information
• Customer service communications
Payment information is processed securely by third-party payment providers. ELUVARE does not store complete payment card details.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Time spent on the website
• Referral source
• General location information
2.3 Cookies and Similar Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing performance
• Enhance shopping experience
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
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3. How We Use Your Information
We use your information for the following purposes:
• Processing and fulfilling orders
• Providing customer support
• Communicating order updates and shipping information
• Managing returns and refunds
• Improving website performance and user experience
• Preventing fraud and unauthorized activity
• Complying with legal obligations
• Sending marketing communications when consent has been provided
You may unsubscribe from marketing emails at any time.
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4. How We Share Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties only when necessary to operate our business, including:
• Payment processors
• Shipping carriers
• Fulfillment partners
• Website hosting providers
• Analytics providers
• Email service providers
We may also disclose information:
• When required by law
• To comply with legal processes
• To protect our rights, customers, or business operations
• In connection with a merger, acquisition, or business transfer
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5. Analytics and Advertising
We may use analytics and advertising tools, including:
• Google Analytics
• Meta (Facebook) Pixel
• Similar performance and advertising technologies
These services help us understand website usage, improve customer experience, and measure advertising effectiveness.
Third-party providers may collect information according to their own privacy policies.
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6. Data Security
We implement commercially reasonable security measures to protect personal information.
However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
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7. Data Retention
We retain personal information only as long as necessary to:
• Fulfill orders
• Provide customer service
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
When information is no longer required, it will be securely deleted or anonymized where reasonably possible.
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8. Your Rights
Depending on your location, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing of your information
• Object to certain processing activities
• Withdraw consent for marketing communications
To exercise these rights, contact:
hello@eluvare.com
We will respond within a reasonable timeframe and in accordance with applicable law.
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9. International Data Transfers
ELUVARE operates from Bali, Indonesia, and works with fulfillment partners in Vietnam.
Your information may be transferred to, stored, and processed in countries that may have different data protection laws from your country of residence.
By using our website, you consent to such transfers where permitted by law.
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10. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, it will be removed promptly.
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11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party websites they visit.
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12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are published constitutes acceptance of the updated policy.
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13. Contact Us
For questions regarding this Privacy Policy or requests relating to your personal information, please contact:
ELUVARE
Email: hello@eluvare.com
Website: www.eluvare.com
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ELUVARE — Designed in Bali. Produced in Vietnam. Shipped Worldwide.