ELUVARE — RETURNS & REFUNDS POLICY
RETURN WINDOW
Returns are accepted within 14 calendar days from the date of delivery as confirmed by the carrier.
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ELIGIBILITY CONDITIONS
To qualify for a return, items must be:
• Unworn, unused, and unwashed
• In original condition with all tags attached
• Returned in original packaging where possible
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NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
• Custom-made or personalized garments
• Items marked as Final Sale at the time of purchase
• Worn, washed, altered, or damaged items not caused during delivery
• Items returned without original tags or original packaging
• Items lost in return transit due to the use of untrackable shipping services
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DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery:
hello@eluvare.com
Include your order number and photographs of the issue.
Where applicable, ELUVARE will provide a prepaid return label or arrange a replacement at our expense.
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RETURN SHIPPING
• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We strongly recommend using a trackable shipping service
• ELUVARE is not liable for returns lost or damaged during transit
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REFUND PROCESSING
• Refunds are issued to the original payment method only
• Processing time: 5–10 business days from receipt and inspection of the returned item
• Original shipping costs are non-refundable unless the return is due to a defective or incorrect item
• You will receive an email confirmation once the refund has been issued
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RETURN PROCEDURE
1. Email hello@eluvare.com with your order number and reason for return
2. Await return authorization and instructions (response within 24 business hours)
3. Ship the item to the provided return address using a trackable shipping service
4. Refunds are processed after inspection and approval of the returned item
Returns sent without prior authorization may be refused or subject to delayed processing.
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RETURNS ADDRESS
DNL SHIPPING CORPORATION CO., LTD
4/2 Street No 44, Quarter 03
Phuoc Long Ward, Ho Chi Minh City
Vietnam 700000
Phone: +84 908 513 216
Email: jenia@partyashipping.vn
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FINAL PROVISIONS
• ELUVARE reserves the right to deny returns that do not meet the conditions outlined in this policy
• This policy constitutes the entire agreement between the customer and ELUVARE regarding returns and refunds
• By placing an order, the customer acknowledges and accepts this policy in full
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Last Updated: June 2026