ELUVARE — FAQ
1. SHIPPING
How long does shipping take?
Orders are processed within 2–5 business days.
Estimated delivery times:
- Europe & Asia — 7–21 business days
- North America — 7–14 business days
- Australia & Rest of World — 5–21 business days
Remote destinations may require additional time.
Delivery times are estimates. Once your order has been shipped, you can track its progress using the tracking number provided. Actual delivery times depend on the shipping carrier, customs procedures (where applicable), and other circumstances beyond ELUVARE’s control.
How much does shipping cost?
Shipping costs are calculated at checkout based on the destination and total order weight.
Customs duties, import taxes, and any additional fees are the responsibility of the recipient unless otherwise stated.
Can I change my shipping address?
Yes. Shipping details may be updated within 12 hours of placing an order.
After this period, the order enters processing and can no longer be modified.
2. TRACKING
Will I receive tracking information?
Yes. Tracking information is automatically sent to your email once your order has been shipped.
Please allow up to 48 hours for the tracking information to become active after shipment confirmation.
I didn’t receive tracking information. What should I do?
Please contact hello@eluvare.com if you have not received tracking information within 5 business days after your order confirmation.
ELUVARE is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or incorrect shipping information provided by the customer.
3. RETURNS & EXCHANGES
Do you accept returns?
Yes. Returns are accepted within 14 calendar days of delivery confirmation.
Return Conditions
- Item must be unworn, unwashed, and in its original condition.
- All original tags must remain attached.
- Items should be returned in their original packaging whenever possible.
- Items showing signs of wear, alteration, damage, or misuse are not eligible for return.
Non-Returnable Items
- Final Sale items.
- Items returned without original tags.
- Items damaged due to improper care.
How do I return an item?
- Email hello@eluvare.com with your order number and reason for return.
- Wait for return authorization (response within 24 business hours).
- Return the item using the provided instructions or a trackable shipping service.
- Refunds are processed within 5–7 business days after the returned item has been received and inspected.
Refunds
Refunds are issued to the original payment method.
Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Return shipping costs are the responsibility of the customer unless the return is the result of a manufacturing defect or shipping error.
Exchanges
Exchanges are subject to product availability.
If the requested item or size is unavailable, a refund will be offered.
4. SIZING
How do I choose the right size?
Each product page includes a detailed size guide in both centimeters and inches.
Many ELUVARE garments feature adjustable elements designed to accommodate different body shapes and styling preferences.
I am between sizes. What should I choose?
- Choose a smaller size for a closer fit.
- Choose a larger size for a more relaxed fit.
Need assistance?
Email hello@eluvare.com with your measurements.
We respond within 24 business hours.
ELUVARE is not responsible for sizing issues resulting from incorrect measurements provided by the customer.
5. MATERIALS & CARE
What fabrics do you use?
ELUVARE garments are crafted using carefully selected natural and technical fabrics, including cotton, linen, viscose, and other premium materials chosen for comfort, durability, and everyday wear.
The exact fabric composition of each garment is listed on the individual product page.
How should I care for my garment?
- Machine wash cold on a delicate cycle or hand wash cold.
- Hang dry.
- Do not tumble dry.
- Steam or iron on a low temperature if needed.
- Always follow the care instructions provided on the garment label.
Important
Damage caused by failure to follow the care instructions may affect return eligibility.
Natural fabrics may develop slight texture variations or gentle color softening over time. These characteristics are considered normal and are not manufacturing defects.
6. CONTACT
Customer Support
Email: hello@eluvare.com
WhatsApp: +1 929 377 22 45
Response Time: Within 24 business hours
Collaborations & Press
Email: hello@eluvare.com
Subject: Collaboration / Press Inquiry
Business Hours
Monday–Friday
9:00–18:00 WIB (UTC+7)
7. GENERAL TERMS
- All prices are displayed in USD unless otherwise stated.
- ELUVARE reserves the right to update pricing, policies, and website content without prior notice.
- Product colors may vary slightly due to screen settings and the natural characteristics of fabrics.
- ELUVARE is not responsible for delays caused by third-party carriers, customs procedures, or force majeure events.
- By placing an order through eluvare.com, you acknowledge that you have read and accepted our Terms & Conditions, Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
ELUVARE — Designed in Bali. Produced in Vietnam. Shipped Worldwide.
