ELUVARE — SHIPPING POLICY
All orders are shipped from our fulfillment center in Vietnam.
We proudly offer worldwide shipping.
ORDER PROCESSING
Orders are processed within 2–5 business days (Monday–Friday, excluding public holidays).
Orders placed during promotional campaigns, holidays, or peak seasons may require additional processing time.
If additional processing time is required, customers may be notified by email.
ESTIMATED DELIVERY TIMES
United States
7–14 business days
Europe
7–21 business days
Asia
4–10 business days
Australia
5–10 business days
Rest of World
10–21 business days
Delivery times are estimates. Once your order has been shipped, you can track its progress using the tracking number provided.
Actual delivery times may vary depending on the shipping carrier, customs procedures (where applicable), weather conditions, destination country regulations, and other circumstances beyond ELUVARE’s reasonable control.
TRACKING
Tracking information is automatically sent to your email once your order has been shipped.
Please allow up to 48 hours for the tracking information to become active after shipment confirmation.
Tracking updates are provided by the shipping carrier and may not appear immediately.
If you do not receive tracking information within 5 business days after your order confirmation, please contact:
hello@eluvare.com
CUSTOMS, DUTIES & TAXES
Customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country’s regulations.
These charges are not included in the product price or shipping cost unless otherwise stated.
ELUVARE has no control over customs procedures, duties, taxes, or related charges and cannot predict or influence their assessment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
Shipping details may be updated within 12 hours of placing an order.
After this period, the order enters processing and shipping information can no longer be modified.
If a shipment is returned due to an incorrect or incomplete address provided by the customer, any additional shipping costs for reshipment will be the customer’s responsibility.
ELUVARE is not responsible for delays, failed deliveries, additional costs, or lost shipments resulting from incorrect shipping information provided by the customer.
IMPORTANT
- Delivery times are estimates and may vary.
- Remote destinations may require additional delivery time.
- Once your order has been shipped, delivery is handled by the selected shipping carrier.
- Delays caused by customs clearance, weather conditions, carrier operations, or other circumstances beyond ELUVARE’s reasonable control are not the responsibility of ELUVARE.
- Risk of loss and title for products pass to the customer upon delivery to the shipping address provided at checkout, where permitted by applicable law.
QUESTIONS ABOUT SHIPPING?
Email: hello@eluvare.com
WhatsApp: +1 929 377 22 45
