ELUVARE — RETURNS & REFUNDS POLICY
RETURN WINDOW
Returns are accepted within 14 calendar daysfrom the date of delivery, as confirmed by the shipping carrier.
ELIGIBILITY CONDITIONS
To qualify for a return, items must be:
- Unworn, unused, and unwashed.
- In their original condition with all original tags attached.
- Returned in their original packaging whenever possible.
- Free from odors, stains, damage, or any signs of use.
ELUVARE reserves the right to inspect all returned items before approving a refund.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
- Custom-made or personalized garments.
- Items marked as Final Sale at the time of purchase.
- Worn, washed, altered, or damaged items not caused during delivery.
- Items returned without original tags.
- Items damaged due to improper care or misuse.
- Returns lost in transit when shipped without a trackable shipping service.
DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery:
Please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the defect or incorrect item.
Where applicable, ELUVARE will provide a prepaid return shipping label or arrange a replacement at no additional cost.
RETURN SHIPPING
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We strongly recommend using a trackable shipping service.
- ELUVARE is not responsible for returned items lost or damaged during transit.
- Return shipping costs, customs duties, taxes, or other import charges are non-refundable unless required by applicable law.
REFUND PROCESSING
- Refunds are issued only to the original payment method used for the purchase.
- Processing time: 5–10 business days from receipt, inspection, and approval of the returned item.
- Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
- You will receive an email confirmation once your refund has been processed.
RETURN PROCEDURE
- Email hello@eluvare.com with your order number and reason for return.
- Await return authorization and instructions (response within 24 business hours).
- Ship the item to the provided return address using a trackable shipping service.
- Once the returned item has been received, inspected, and approved, your refund will be processed.
Returns sent without prior authorization may be refused or may require additional processing time.
RETURN ADDRESS
DNL SHIPPING CORPORATION CO., LTD
4/2 Street No. 44, Quarter 03
Phuoc Long Ward, Ho Chi Minh City
Vietnam 700000
WhatsApp: +1 929 377 22 45
Email: jenia@partyashipping.vn
FINAL PROVISIONS
- ELUVARE reserves the right to refuse any return that does not comply with the conditions set out in this policy.
- This Returns & Refunds Policy should be read together with our Terms & Conditions, Shipping Policy, and Privacy Policy.
- Nothing in this policy limits or excludes any consumer rights that cannot be excluded under applicable law.
- By placing an order through eluvare.com, you acknowledge that you have read and accepted this Returns & Refunds Policy.
Last Updated: June 2026
