ELUVARE — PRIVACY POLICY
Last Updated: June 2026
1. INFORMATION
ELUVARE (“we,” “us,” or “our”) operates eluvare.com.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, subscribe to our communications, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please discontinue using our website and services.
2. INFORMATION WE COLLECT
2.1 Information You Provide
We may collect information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Order information
- Customer service communications
Payment information is securely processed by third-party payment providers. ELUVARE does not store complete payment card details.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed
- Time spent on the website
- Referral source
- General location information
2.3 Cookies and Similar Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing performance
- Enhance your shopping experience
You may disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations, shipping updates, and service communications
- Process returns and refunds
- Improve website functionality and user experience
- Prevent fraud, abuse, and unauthorized activities
- Comply with legal obligations
- Send marketing communications where you have provided your consent
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
4. HOW WE SHARE INFORMATION
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers only when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Website hosting providers
- Analytics providers
- Email service providers
We may also disclose your information:
- When required by applicable law
- To comply with legal obligations or lawful requests from public authorities
- To protect our legal rights, customers, or business operations
- In connection with a merger, acquisition, sale of assets, or other business transaction
All third-party providers process personal information in accordance with their own privacy policies and applicable legal requirements.
5. ANALYTICS AND ADVERTISING
We may use analytics and advertising technologies, including:
- Google Analytics
- Meta (Facebook) Pixel
- Similar analytics and advertising services
These technologies help us understand website usage, improve customer experience, and evaluate the effectiveness of our marketing.
These third-party providers may collect information according to their own privacy policies.
6. DATA SECURITY
We implement commercially reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. Therefore, ELUVARE cannot guarantee absolute security of your information.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of where reasonably practicable.
8. YOUR RIGHTS
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy of the personal information we hold about you
To exercise these rights, please contact:
Email: hello@eluvare.com
WhatsApp: +1 929 377 22 45
We will respond within a reasonable timeframe and in accordance with applicable law.
9. INTERNATIONAL DATA TRANSFERS
ELUVARE operates from Bali, Indonesia, and works with fulfillment partners in Vietnam.
Your personal information may be transferred to, stored, and processed in countries that may have data protection laws different from those in your country of residence.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place for such transfers.
10. CHILDREN’S PRIVACY
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
ELUVARE is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
Your continued use of the website after any changes become effective constitutes your acceptance of the revised Privacy Policy.
13. CONTACT US
For questions regarding this Privacy Policy or requests relating to your personal information, please contact:
ELUVARE
Email: hello@eluvare.com
Website: https://eluvare.com
WhatsApp: +1 929 377 22 45
ELUVARE — Designed in Bali. Produced in Vietnam. Shipped Worldwide.
